The federal government’s online enrollment portal is a huge, confusing mess that doesn’t have a clear understanding of who is signing up for coverage, according to an analysis released Monday by the nonprofit health research group Avalere Health.
The website has failed to capture people who have completed enrollment and who are eligible to enroll, leaving some people with no coverage at all, Avalere found.
The site doesn’t allow people to verify whether they qualify for coverage and the government is missing a critical piece of information that might have saved lives, the analysis found.
“The website is so cluttered that it’s hard to see which options are available to people who aren’t enrolled,” Avalere Chief Executive Tom Rinaldi said in a statement.
“A huge amount of people are having trouble finding the right plan.”
The Healthcare.gov website has been plagued by technical problems for months, and the new analysis shows it’s even worse.
The site’s rollout of health insurance has been slower than anticipated, making it harder to enroll in the first year than expected.
That has left people in many states with no insurance at all.
The Avalere analysis found that the number of people enrolled by the government’s federal exchange, the Healthcare.
Gov website, has been roughly one-third lower than expected in the four months since the site went live.
That’s a problem for many because the site has made some major technical changes in the months since its launch, including a new UI design that’s made it harder for people to navigate.
It also found that people enrolled on Healthcare.
Avalere found that about two-thirds of people who had enrolled in the federal exchange were enrolled in at least one state’s insurance exchange and about half of people with insurance had enrolled at least in at most two states’ exchanges.
About two-fifths of people were enrolled and enrolled in both states.
The analysis, based on data from more than 1.1 million people who signed up on the federal website or the state exchanges, was based on more than two million interviews conducted between March 28 and May 1.
It used data from the Healthcare Information Technology Center, a nonprofit that works with state and local governments on healthcare.
The government did not immediately respond to a request for comment.